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Average W/Kg & BPM not showing?

Posted: Wed Oct 17, 2018 9:30 pm
by profile.php?z=415002
Hi, can anyone explain why my average w/kg and BPM don't show in results? I'm wearing an HRM and all the necessary data is being recorded. Because this information is somehow missed presumably explains why I don't get included in the results. For the 1905 DBR - Danish Bike Riders Race Series I was one of the 13 riders not listed. Just trying to understand what I'm doing wrong.

Thanks

Re: Average W/Kg & BPM not showing?

Posted: Wed Oct 17, 2018 10:53 pm
by profile.php?z=196246
Your data is fully populated now; it sometimes takes a while.

You were DQ for some reason. Check race description to establish possible cause and if not sure suggest you contact race organiser directly.

Re: Average W/Kg & BPM not showing?

Posted: Thu Oct 18, 2018 1:19 pm
by profile.php?z=415002
Ok, thanks. Is the organiser's contact details somewhere on Zwiftpower.com ? I can only find a closed FB group.

Thanks you.

Re: Average W/Kg & BPM not showing?

Posted: Thu Oct 18, 2018 1:35 pm
by profile.php?z=196246
Crimsonhobbit wrote:
Thu Oct 18, 2018 1:19 pm
Ok, thanks. Is the organiser's contact details somewhere on Zwiftpower.com ? I can only find a closed FB group.

Thanks you.
Soren Anderson is involved; try messaging him directly or posting in Zwift Racers.

Re: Average W/Kg & BPM not showing?

Posted: Fri Oct 19, 2018 1:10 pm
by profile.php?z=415002
Thanks, Soren has confirmed that I was DQ'd because HRM data was not present. Hopefully, if this is now working, I won't get DQ'd next time. :)

Re: Average W/Kg & BPM not showing?

Posted: Wed Oct 24, 2018 1:07 am
by profile.php?z=455
I have two results recently not show details, other times all is fine - what am I doing wrong?

Re: Average W/Kg & BPM not showing?

Posted: Wed Oct 24, 2018 6:42 am
by profile.php?z=196246
Knisely wrote:
Wed Oct 24, 2018 1:07 am
I have two results recently not show details, other times all is fine - what am I doing wrong?
Only one recent result is not fully populated.

You're not in live tab so will assume you opted-in to ZP after the event. We wouldn't therefore capture live data necessary for all data fields.

Re: Average W/Kg & BPM not showing?

Posted: Wed Oct 24, 2018 2:01 pm
by profile.php?z=364013
Hi there. I have an issue where all the details show on some races but others not... Any idea why?

Re: Average W/Kg & BPM not showing?

Posted: Wed Oct 24, 2018 2:10 pm
by profile.php?z=196246
Conraadt wrote:
Wed Oct 24, 2018 2:01 pm
Hi there. I have an issue where all the details show on some races but others not... Any idea why?
Not all events and workouts in the past contained full data. This should be rectified going forward although be mindful if ZP goes offline like it did today, live data can not be captured.

Re: Average W/Kg & BPM not showing?

Posted: Thu Nov 15, 2018 6:55 pm
by profile.php?z=415002
Hi,

Sorry to post this again, but my weight, Average W/Kg & BPM are still not showing in results. Anyone any ideas why this might be?

Thanks